FAQ CENTER

Thank you for visiting Biocar INC’s FAQ page!

🛒 1. How do I place an order?
You can browse products directly on our website, select the accessories that suit your car model, add them to the shopping cart and check out. It is recommended that you register an account before checking out to track orders and manage after-sales.

🚗 2. Can my car model be installed with this accessory?
Each product page will indicate the compatible car model. If you are not sure about compatibility, please provide information such as model, year, displacement, drive mode, etc., and contact our technical support (customerservice@biocar.online), and we will confirm it for you.

📦 3. Which areas do you ship to? How long will it take to receive it?
We support delivery throughout the United States and provide a variety of logistics methods (UPS, FedEx, USPS). Most of the spot products will be shipped within 1-2 business days, and the delivery time depends on your address and delivery method.

💳 4. What payment methods are supported?
We accept the following payment methods:
Visa / MasterCard / American Express / Discover
PayPal
Apple Pay / Google Pay

🔧 5. Do you provide installation service?
We currently do not provide door-to-door installation service. However, we can recommend professional modification shops or cooperative technicians in your area. We also provide installation guidance videos and technical instructions for reference.

🔁 6. Can I return or exchange the product?
Within 30 days of receiving the product, if it is not installed, not damaged, and the packaging is intact, you can apply for a return or exchange. For details, please refer to our [Return and Exchange Policy] page.
⚠️ Special customized parts, electronic products or installed products cannot be returned or exchanged.

🧰 7. Is the product guaranteed?
Yes. All products we sell are covered by the original factory warranty, and the duration and content vary depending on the product type. Some high-performance parts are for track use and are limited to off-road use. Please pay attention to the product page description.

🛠️ 8. What should I do if the goods I received are damaged or accessories are missing?
Please take a photo and contact our customer service (customerservice@biocar.online) within 48 hours after receiving the package. We will assist you in applying for reissue or claim processing.

📧 9. How to contact you?
You can contact us in the following ways:
Company: Biocar INC
Address: 8329 CHOPIN DRBUENA PARK, CA 90621
Email: customerservice@biocar.online
Phone: +1 (605) 998-2518