PRIVACY POLICY

Welcome to the website of Biocar INC (hereinafter referred to as “we”). We attach great importance to user privacy and information security. This privacy policy will explain how we collect, use, protect and share your personal information.

1. Information we collect
   During your browsing or purchase process, we may collect the following information:
2. Account and order information
   Name, email address, phone number
   Delivery address, billing address
   Purchase record, shopping preferences, return and exchange record
3. Payment information
   Third-party payment platform transaction number (we will not store your complete credit card information)
4. Technical and behavioral data
   IP address, browser type, access time, browsed pages, device information, etc.
5. How we use your information
   We will use the information we collect for:
   Processing orders, shipping and after-sales service
   Providing account management and customer support
   Analyzing user behavior, optimizing website experience and product recommendations
   Preventing fraud and ensuring transaction security
   Pushing promotions, discounts and new product information (if you agree to receive)
   Comply with legal and regulatory requirements
6. Information sharing and third-party services
   We will not sell your personal information. Information may be shared with third parties in the following circumstances:
   Cooperate with service providers such as logistics, payment, customer service, and IT support
   Comply with laws, court orders, or government requirements
   Prevent fraud, maintain platform security and legal rights
   Recommend services to modification brands or third-party platforms with user authorization
   All third parties must comply with confidentiality obligations and use them only for authorized purposes.
7. Data storage and security
   We use encryption, access control, firewalls, and other technical means to protect your data security. Data is stored on controlled servers in the United States, and access is limited to authorized personnel.
8. Your rights
   You have the right to:
   Access, correct, or delete your account information
   Choose whether to receive marketing emails and text messages
   Request account cancellation and deletion of personal data (subject to legal requirements)
9. Cookies and tracking technologies
   We use cookies and third-party tools (such as Google Analytics) to optimize website performance and user experience. You can reject or delete cookies through browser settings, but some functions may be restricted.
10. Children’s privacy
    This website is not intended for children under the age of 13, and will not actively collect their information.
11. Changes to privacy terms
    We may update privacy terms from time to time due to business changes or legal requirements. If there are any significant changes, we will notify you on the homepage of the website or by email.